Support Worker

Are you looking for a role within a small charity whereby you can be passionate about making a real difference to the local community? If so, then this could be the perfect role for you!

SHARE is a small Charity based in Chester and North Wales that has made a significant impact in the support of refugees in the UK and overseas, and in the support of the homeless in Chester. As part of our long-term strategy, we are looking for a Support Worker to professionalise the delivery of our support services. As Support Worker, you will have the power to make a huge difference to the lives of people who sleep rough or have housing problems. You will provide practical support and guidance to service users in their daily tasks, helping them to turn their lives around. The person we are looking for must be able to deal with service users that have complex needs as well as challenging behaviours. Understanding and maintaining professional boundaries is critical to the success of the role. 

You will be working along-side the part-time support worker and reporting to the Outreach Manager. This is a great opportunity to work with an incredible charity that make a difference to the local community.


The role will include registering new service users, engaging with them in a supportive way to determine their history, their current circumstances, their individual issues and needs and developing a plan of action to agree with the outreach manager. The support worker will assist the service users by signposting them to the agencies that can assist them and supporting them in those interactions to make sure the right support is provided.

Key Responsibilities:

  • To complete registration for individuals new to the service or update registrations of current registrations.
  • Support service users with housing and benefits queries, signposting to appropriate agencies.
  • To encourage involvement, participation and co-production from service users to refer and sign post to all local agencies for further assistance in Housing related enquires, Drug and Alcohol services, Citizens Advice Community connector service, Debt Management Services and any other service identified.
  • To participate in the collection of data and the preparation of statistical records for project reporting purposes. To understand and adhere to the principles, policies and procedures.
  • Over-arching duties ensure completion of your own workload and including all direct service provision, organisational duties and all necessary record-keeping and reports. To maintain appropriate records and administration systems to ensure services are efficient and effective.
  • Throughout all work to foster appropriate relationships with service-users, colleagues and external agencies. To always work within the agreed policies and working practices of Share.
  • To participate in handovers with day staff at the start and end of each shift. To provide a safe, secure environment and to ensure service users’ needs are met.
  • To supervise service users, conduct health, safety and welfare checks and to provide support and assistance as required.
  • All other duties reasonably associated with the role.

Essential Skills:

  • Knowledge of the issues facing homeless people
  • Understanding of current housing and homelessness laws, the benefit system and the challenges people without a home face.
  • You’ll also be aware of UK GDPR and other data protection requirements.
  • You'll need to be resilient and committed to problem solving with excellent negotiation skills within this role.
  • Training in areas such as Food Hygiene, Safeguarding and Conflict management are desirable
  • Computer literate, with report writing experience
  • The ability to work with a range of vulnerable clients and to deal sensitively with challenging and complex issues.
  • Lead on our values incorporating Safeguarding, Risk and Health and Safety in everything you do.
  • A people focussed person, you will be passionate about customer service and take pride in delivering an excellent service to both clients and partner agencies
  • Excellent communication with good interpersonal skills, and the ability to act with tact and diplomacy – proven record of calm and measured responses and able to manage in a crisis
  • Ability to work on own initiative and as part of a team
  • Training in areas such as Food Hygiene, Safeguarding, Mental Health, Addiction and Conflict management are desirable
  • Computer literate, with report writing experience.

Key Benefits:

  • You get to work as part of a team that make a real difference to the local community
  • Opportunity to progress and develop
  • 20 days holiday + bank holidays

If you feel that this could be the right role for you then apply now and we’ll be in touch.

  • Date Posted:
    4th April 2022
  • Location:
  • Salary:

To discover more, please get in touch...